Frequently Asked Questions (FAQ)

Below are Frequently Asked Questions from homeowners during the hail restoration insurance process. If you don't find the answer you are looking for, please don't hesitate to contact us.

Q: What do I need to do for the insurance claim process?

A: The first step after identifying damage on your home from a hail or wind storm, is to file a claim with your home insurance.
After you sign a contract with Manning Restoration, make sure that you give us all the insurance paperwork you received and give Manning Restoration permission to speak on your insurance claim. If you have a mortgage, please make sure to get the necessary paperwork from the mortgage company to Manning Restoration. If you receive a check made out to you and your mortgage company be sure to have them endorse the check.
Once you receive your first check from your insurance company and we are in agreement with your insurance company of the price and the scope of work, we will contact you to pick your colors and schedule a date for your build.

Q: How much will it cost me?

A: We will bill your insurance company for the majority of your project. As the homeowner, you are responsible for understanding your insurance policy. Legally you are responsible for paying the contractor your deductible (which you can find on your claim paperwork)
You are also responsible for any other additional work that you may want that is not covered by your insurance. Manning restoration will ensure that you are aware if there are any other additional payments needed before the work is completed.

Q:  What should I expect leading up to and on the day of my build?

A: A few days or a week leading up to installation day;
  • A dumpster might be delivered to your home one to two days before the installation starts
  • The delivery of the shingles will arrive a few days before the start of the project (these could be placed on your roof or in your driveway)
During Roof Installation:
  • If you have any pets, you will need to see if they need to be locked up for the roof installation
  • Take appropriate measures to protect any valuable items in your garden, i.e. statues, planters, etc.
  • Make sure gates are either left open for the contractors or ask they close the gates behind them at all times
  • If there are special requests (such as asking them not to use your bathroom) make sure you let the person in charge know about those in advance.
Final day / job wrap up:
  • We will do a final walk through with you; this is where you make sure we have done everything we said they would do.
  • We will do a sweep of your yard for loose nails and other debris